Question 1

How do I choose the right lighting for my space?

Accepted Answer

We recommend layering ambient, task and accent lighting for every room. If you'd like personal guidance, our team offers complimentary consultations to help you plan a scheme that suits your architecture, style and daily rituals.

Question 2

What size chandelier should I choose for my dining table?

Accepted Answer

As a starting point, the fixture width should be roughly two-thirds the width of your table, hung 75–90cm above the surface. We're happy to advise on specific pieces.

Question 3

Do you offer installation services?

Accepted Answer

We work with a network of trusted electricians and installers in most major regions. Where we can't install directly, we can recommend qualified professionals in your area.

Question 4

Are your fixtures compatible with dimmers?

Accepted Answer

Most of our fixtures are dimmable when paired with a compatible driver and switch. We'll confirm dimmer compatibility on any piece you're considering.

Question 5

How long does delivery take?

Accepted Answer

Standard lead times are 5–10 business days for in-stock pieces. Made-to-order and bespoke items typically ship within 4–8 weeks. You'll receive tracking as soon as your order dispatches.

Question 6

Do you ship internationally?

Accepted Answer

Yes — we ship to select international destinations. Duties and taxes may apply depending on your country.

Question 7

What is your returns policy?

Accepted Answer

We accept returns on unused, undamaged items within 30 days of delivery. Bespoke and made-to-order pieces are non-returnable. Please contact us before returning any item.

Question 8

What warranty do your fixtures come with?

Accepted Answer

All fixtures include a minimum two-year manufacturer warranty against defects. Select ranges include extended coverage — details are provided with each piece.

Question 9

Do you work with interior designers and trade clients?

Accepted Answer

Absolutely. We offer a dedicated trade programme with preferential pricing and a personal account manager. Reach out to discuss your projects.

Answers to what our customers ask most.

Choosing Lighting

Installation

Delivery

Returns

Warranties

General

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